Refund & Returns Policy

We keep this simple. If it's not right, we'll sort it.

30-day returns

You have 30 days from delivery to return any item. To be eligible, items must be unworn, unwashed and in their original packaging. Try a sleeve on for fit — that's fine. Train in it for a fortnight — that's a purchase.

How to start a return

Email us at support@bracely.co with your order number and the reason for return. We'll send you return instructions within one working day. Please don't send items back without contacting us first — it slows everything down.

Refunds

Once we receive and inspect your return, we'll confirm by email and process your refund to the original payment method within 5 working days. Your bank may take a few extra days to show the funds.

Exchanges

Wrong size? The fastest route is to return the original item and place a new order for the size you need. Sizing questions before you buy? Email us — we'd rather get it right first time.

Faulty or damaged items

If anything arrives damaged or develops a fault within 6 months of purchase, contact us with photos and your order number. We'll replace or refund it — no quibbling. This doesn't affect your statutory rights.

Return shipping

Return postage is the customer's responsibility unless the item is faulty or we sent the wrong thing, in which case we'll cover it.